COMPLAINTS

Complaint Procedure

Dear Customer,
The definition of a complaint is any expression of dissatisfaction.
iOwn firm is committed in offering the highest quality of Real Estate Services. This constitutes the main business objective for us and for that we implement strict quality control procedures and we continuously improve our services and standards.

Although no firm likes to receive a complaint, in case   this will happen, we believe that the complaint needs to be handled reasonably and consistently, as soon as possible, to minimise reputational and financial risk.
We believe that If managed well, complaints can also give a firm an opportunity to identify and rectify specific problems with its service and develop its relationship with customers by demonstrating that their concerns are treated seriously.

For that in case you have a complaint, we have compiled the below complaint form so as to make it easy for you to provide us your feedback.

Alternatively, you can contact us directly with your complaint via:

Tel : +30 210 67 28 599
Fax: +30 210 6728599
Email: info@iown.gr,
Post: 214 Kifissias Av. and 1 Perikleous Street
          15451, Psychiko, Faros Psychikou
           Athens, Greece

No matter what method you choose to communicate your complaint our General Manager, who is the company’s designated complaints handler will investigate it immediately and contact you within 5 working days upon receipt of the complaint.

In case our response to your complaint still does not satisfy you, you may address your complaint to the:

 

Centre for Effective Dispute Resolution
International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
United Kingdom
Tel + 44 (0)20 7536 6060
Fax + 44 (0)20 7536 6061
Email: info@cedr.com

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